Data Backup and Transfer Options

License & Password Backup – $50

We will attempt to save your software license information and the account passwords stored on your computer. We can save this to a USB Thumb Drive, a CD/DVD or a folder on  your computer for your convenience. This service (no USB drive) is included with any of the below Data services). Please understand that we cannot guarantee the ability to recover/transfer your software licenses or your passwords. Price does not include USB drive.

Internal Storage to External Storage – $150

If possible, we will remove your current internal storage device (hard drive, SSD, NVMe SSD) and install it into an enclosure so that it can be plugged into other computers through a USB port. This option is not recommended for a failing storage device. Price includes enclosure.

User Data Transfer – $250

If we are able to access your storage device, we will transfer your user data and requested applications to another compatible device. This includes your User Profile (Documents, Pictures, Downloads, Music, etc) including your User Profile Settings, your software licenses (if possible) and the passwords stored in your browsers (Chrome, Edge, Firefox, etc). Understand that not ALL software is compatible with being transferred, but we will make our best effort. If the data is being installed onto a different storage device, you may keep your old storage device as a backup. This service is INCLUDED in our “Refresh and Renew Package”.

Full-System Backup / Transfer – $500

This includes everything currently stored on the computer, including installed software. When possible, we will scan the system for threats first, but that is not always possible. With that understood, this service may also preserve any malicious software that may be lurking in the computer, as well as system errors. It is a complete clone of the computer storage device in its current state. This price covers a drive up to 1TB in size. Larger hard drives will cost extra.
Includes a 1TB Mechanical Drive with the transferred data, OR transfer to a compatible device

Data Recovery – from $500

This service is required when your storage device, such as a hard drive, SSD, USB drive or mobile device has failed and we are no longer able to easily read data from it. This process can be very time consuming and expensive. We have two options: In-house or Mail-In. Our In-House data recovery service is what we are able to do with our own tools and recovery software. This will usually cost you LESS than our Mail-In service, but we have a lower chance of being successful if the drive has completely failed.  

Our Mail-In service sends your safely packaged device by overnight service to a professional data recovery center. There is no deposit required for the mail-in service and no fee if they are unable to recover your data but they tend to be much more expensive.
In-House Deposit $100, In-House fee for successful recovery $1/GB ($500 minimum up to $1000 max) – includes destination hard drive in USB enclosure
Mail-In Deposit $0, Mail-In fee for successful recovery $1000+

Managed Cloud Backup Services

Avoid the stress and grief of having to deal with data loss and expensive recovery procedures by keeping your important data securely backed up with our Cloud-based backup services. This is a *managed* service, meaning we assist you (usually remotely) with the installation and configuration of the backup software. We let you know if the backup hasn’t been working. We also assist you if you need to get files back if needed. 
Basic Data Backup (up to 1TB – included with our “Complete Care” Monthly Service Plan, additional options are available)U