Services:
Computer Chick charges for the time invested in working on CLIENT’s device. If a problem cannot be resolved, payment may still be required for the time spent. If Computer Chick states that an issue has been resolved and it recurs within 7 days of ticket closure, CLIENT may return the device for further work without an additional diagnostic fee. Additional charges may apply if the issue is outside the original scope of work.

Parts:

• New Parts: Covered by the manufacturer’s warranty. If an issue arises during the warranty period, Computer Chick will assist CLIENT with the manufacturer’s warranty claim.
• Used/Refurbished Parts: Covered by Computer Chick for 30 days from the date of installation, limited to hardware defects only.
• Extended Warranty: CLIENT may be offered the option to purchase additional coverage at the time of purchase.
• Scope: Computer Chick’s hardware warranty covers the replacement cost of the part only, which must be installed by Computer Chick. There may be additional labor fees.

Computers:

• New Branded Computers (HP, Dell, Lenovo, etc.): Covered by the manufacturer’s warranty (minimum 1 year). Additional coverage may be available for purchase.
• CHICKBYTE Branded Computers: Include a 3–5 year hardware replacement warranty through Computer Chick.
• Custom-Built Computers: Built with new hardware; covered by the manufacturer’s hardware warranty.
• Refurbished Computers: Covered by a 1-year hardware warranty through Computer Chick.
• Refunds: Refunds are not offered on computer sales.

Warranty Refunds / Credits:
Refunds are not standard. At its sole discretion, Computer Chick may issue partial account credit toward future services in connection with warranty issues. Computer Chick strives to be fair and reasonable with CLIENTS and expects the same in return.

(last updated 9/1/25)